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Systems Support
Continuous improvement for your systems
Support service
We offer different support plans for applications developed using PHP. You can hire it with a monthly fee, with the possibility of choosing how many hours you’ll need according to your system size, or you can purchase a number of hours and use them as needed.
Through a support contract we can help you to create a continuous improvement process in your companies’ systems, aligning you software solutions to your business. The main benefits are the efficiency of your team, cost reduction and an improvement in the relationship between your company and you customers.
All your requirements (tickets) and activities are recorded in our exclusive support application. With this application you’re able to ask for support, keep track of the activities being executed and control the number of hours in your contract, everything through a modern and responsive interface.
The main activities provided in this service are:
Software Improvements
Development of improvements and changes in your applications, updating and customizing them to the changing reality of your company’s market.
Bug Fixing
Fix errors and bugs that may appear in your systems. If your application was developed by Softerize we don’t charge for bug fixing.
Training
Training for you and your employees, optimizing the usage of your software’s. Mostly used when you need to instruct new employees.
Software Updates
Updating and upgrading your servers’ software with the latest security fixes.