Last week we released our support web application developed in house. The application was created to improve the support we provide to our customers.
Through a modern and responsive layout, it’s possible to open tickets, keep up with the support contracts and extract activities’ reports. This means more agility and transparency to the work provided by our company. Check some screenshots below.
In the dashboard you’ll find all info about your companies’ contract: hourly progress, number of requests, solution percentage, etc.
You can check all your tickets. If your contract has an SLA, you can easily view that info.
View all your request’s information. You can exchange messages with out support through the system as well.
The activities report shows the hourly chart and a list of activities, with duration and cost.
The application also sends notifications through email, ensuring that users will be informed of all actions executed. If your company is looking for a service provider capable of supporting all your software needs, Contact Softerize.
Would your company be interested in an application like this?
This web app can be customized for different areas. If your company provides support services, owning your own ticket system is essential to improve your efficiency. Besides the functionalities described here, it’s possible to add revenue reports, project management, email marketing, etc. Get in touch and let’s talk about your requirements.
Leave A Comment